1. General Terms

Eligibility: You must be at least 18 years old to access or use this Website. By using this Website, you represent and warrant that you are 18 years of age or older.
Modifications: MIRELLE reserves the right to update or modify these Terms at any time. Any changes will be posted on this page with an updated “Last Revised” date. We recommend reviewing these Terms regularly to stay informed of any updates.

2. Customer Enquiries

Users may submit enquiries about our products through the website. Enquiries will be forwarded to MIRELLE Fashion’s designated communication channels (such as WhatsApp or email) and administrative panel for processing. We strive to respond to enquiries promptly but do not guarantee immediate responses.

3. Products and Orders

Product Availability and Pricing*
All products displayed on our website are subject to availability. We reserve the right to discontinue any product at any time. Prices for our products are subject to change without notice. We shall not be liable to you or any third-party for any modification, price change, suspension or discontinuance of the service.

Product Purchase and Payment
Upon selecting a product for purchase, you will be directed to make payment through our secure online payment gateway. Payment must be completed in full before the product is dispatched for delivery. We accept payments via credit/debit cards, online bank transfers, or other methods as specified on the website.

Delivery
We aim to dispatch products promptly upon confirmation of payment. Delivery times may vary depending on the shipping address and courier services. We are not liable for any delays in delivery caused by third-party shipping carriers.

4. Shipping and Delivery

Shipping Policy: We offer shipping to various locations worldwide. Shipping costs will be calculated based on your delivery address and the shipping method selected during checkout. Delivery times may vary based on your location and the chosen shipping method.
Shipping Delays: While we strive to ensure timely delivery, MIRELLE is not responsible for delays caused by third-party shipping carriers, weather conditions, customs procedures, or any other factors beyond our control.
Risk of Loss: The risk of loss or damage to products passes to you once the products are delivered to the designated shipping address.
Note : In case of COD order shipping amount is non refundable at the time of returns.

5. Returns and Exchanges

Return Policy: We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return unused and unworn items within 14 days from the delivery date for a full refund or exchange. Items must be in their original condition with all tags attached.
Exchanges: If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
Non-returnable Items: Certain items, including custom or personalized products, may not be eligible for return or exchange.

6. Intellectual Property

Ownership of Content: All content on the Website, including text, images, logos, graphics, designs, and trademarks, are the property of MIRELLE or its licensors and are protected by intellectual property laws. You may not use, copy, modify, distribute, or create derivative works based on any of the content without prior written consent from MIRELLE.
User Content: By submitting any content to our Website (such as reviews, comments, or images), you grant MIRELLE a worldwide, royalty-free, and non-exclusive license to use, display, and distribute that content in connection with our Website.

7. User Conduct

Prohibited Activities: You agree not to use our Website for any illegal or unauthorized purpose. You may not engage in any activity that could harm or disrupt the Website, its users, or its services, including hacking, spamming, or transmitting viruses.
Compliance with Laws: You are responsible for complying with all local, state, and international laws and regulations when using our Website.

8. Limitation of Liability

No Warranty: The Website and its contents are provided “as is” without any warranties or guarantees of any kind, either express or implied. MIRELLE does not guarantee that the Website will be error-free, secure, or uninterrupted.
Limitation of Liability: To the fullest extent permitted by law, MIRELLE shall not be liable for any indirect, incidental, special, or consequential damages arising out of your use of the Website or the products purchased from it.

9. Privacy

Privacy Policy: Your use of the Website is also governed by our [Privacy Policy], which outlines how we collect, use, and protect your personal information. Please review our Privacy Policy for more information.

10. Termination

Termination by MIRELLE: MIRELLE reserves the right to suspend or terminate your access to the Website at any time, without notice, if you violate these Terms or engage in illegal or harmful activities.
Termination by You: You may terminate your account at any time by contacting us at [email address] or by following the account deletion process outlined on the Website.

11. Contact Us

If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us at:

– Email: [customercare@mirelle.com]
– Phone: [7738549292]

12. Changes to Terms & Conditions

MIRELLE reserves the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

By using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.